Salon Protocol

HEALTH MATTERS
Please inform us of any existing health conditions or allergies and medications taken, or if you are pregnant or breastfeeding before any treatment as some treatments may be unsuitable.
We reserve the right to refuse treatment under these conditions.

HYGIENE
Your welfare and comfort are paramount to us. General cleanliness is maintained throughout the day. We have strict policies & procedures in place to safeguard your health and protect your well being. Infection control is our priority and we strive to ensure that we adhere to licensing guidelines.
Disposable products are used where possible (including pedicure bowls). Reusable instruments are cleaned and disinfected to hospital standards after each use. Towels are washed at 60 degrees after each use.

UNDER 16’S
We are happy to treat under 16’s with parental consent.

CANCELLATION POLICY
Should you wish to cancel, we kindly ask for 24 hours notice. Treatments cancelled with less than this may incur charges.

COURSES
Courses must be paid in full upon booking. It may be possible to split the cost into instalments provided the full balance is paid by halfway through the course. Instalments are arranged at the discretion of the manager.
Any appointments booked as part of a course which are not attended or cancelled with less than 24 hours notice are forfeited.
Course appointments must be booked direct with the salon. Appointments booked via Treatwell or other booking agents  cannot be included as part of a course. The individual cost per treatment will be payable for course appointments booked via Treatwell.
Courses are to be completed within designated time frames.
Refunds on incomplete courses are not given.

DEPOSITS
There are some instances when we require up to 50% deposit to be paid at the time of booking. On occasions full payment may be requested. Deposits are fully refunded when at least 24 hours notice of cancellation is given.

T & C

LAB has the right to withdraw any offer without notice.

LAB has the right to terminate treatment or refuse to carry treatment out at any time.

Offers are only as stated; not transferrable.

Offers are not available during peak times – after 6pm and on Saturdays.

LAB has the right to transfer Clients to other Therapists in the event that the original booked Therapist is unable to attend. LAB will endeavour to contact Clients to explain this, or offer an alternative booking prior to your appointment. If unsuccessful, Clients have the right to decline treatment and choose to rebook without fear of penalty.

Clients have the right to decline before and after photographs but without photographic evidence we are unable to prove/disprove results.

Results may vary, especially if advice/aftercare instructions are not adhered to.

Clients must report any adverse effects immediately and attend the salon for examination as requested.

FEEDBACK
We endeavour to ensure that our clients receive a great experience, results and customer service in a clean, professional and friendly environment. We welcome, value & rely on your feedback to ensure that we achieve our aim. We are open to any comments or suggestions that you feel can help us to deliver this.
Please feel free to share your positive experiences or let us know if we have fallen short in any way.